IT Manager - Private Members Club, New York
Client Challenge
Our client, a UK-based ultra-luxury, growing private members club required a hands-on, tech-savvy IT Manager who could take ownership of its IT infrastructure, while supporting a demanding, service-led environment, for its newest club based in New York.
The successful individual needed to combine technical expertise with outstanding stakeholder management, ensuring business-critical systems remained secure, reliable and scalable. The role required someone who could:
Lead IT operations and manage external vendors. Support end-users across Windows 10/11, Microsoft Office and iOS devices. Oversee network infrastructure including Meraki, Cisco and Azure. Drive IT security, operational reliability and continuous technology improvements.
The ideal candidate would bring:
5+ years' experience in IT support and IT management. Excellent communication and presentation skills. Strong knowledge of desktop and laptop hardware, operating systems and administration. Desirable experience with Tevalis, NetSuite, Salesforce, SevenRooms, Active Directory, Microsoft Intune, Mobile Device Management (MDM), together with ITIL, CompTIA or Microsoft certifications.
Our Approach
Working as a strategic recruitment partner, we invested time in understanding not only the technical requirements but also the culture, pace and exceptionally high service standards of the business.
Leveraging our specialist technology recruitment network, we conducted a targeted search to identify candidates with proven experience within hospitality, luxury and customer-centric environments. Every shortlisted professional was assessed for technical capability, leadership style, communication skills and cultural fit, ensuring they could thrive in a highly visible role supporting both operational teams and senior stakeholders.
Our proactive recruitment process included:
Market mapping of specialist IT professionals. Targeted headhunting of passive candidates. Competency-based interviews and technical screening. Detailed candidate profiling aligned to the client's business objectives. Continuous communication throughout the recruitment process to minimise time-to-hire.
The Result
Within four weeks, we presented a carefully curated shortlist of highly qualified IT Managers, each meeting the client's technical and cultural requirements.
The successful candidate brought extensive experience managing enterprise IT operations, vendor relationships and cloud-based infrastructure, alongside a strong customer-first approach that aligned perfectly with the client's premium brand.
The role was successfully filled within the agreed hiring timeframe, with the candidate accepting the offer following a streamlined interview process.
Impact
Our specialist recruitment approach enabled the client to secure a high-calibre IT Manager quickly and efficiently, reducing hiring time while ensuring long-term fit.
The successful appointment delivered:
A fully operational IT function led by an experienced technical manager. Improved vendor management and service delivery. Enhanced security, infrastructure reliability and end-user support. Greater confidence in the organisation's ability to scale its technology alongside business growth. A successful long-term placement, reducing recruitment risk and supporting ongoing operational excellence.
By combining industry expertise with a consultative recruitment process, we delivered a solution that strengthened the client's technology leadership and positioned them for continued growth.
