Blogs

The hospitality industry has always been good at absorbing pressure. Years of navigating razor-thin margins, volatile demand, and chronic recruitment challenges have made operators resilient. But the combination of forces bearing down on the sector right now (cumulative wage increases, higher employer National Insurance contributions, and new tipping legislation) is prompting a more fundamental conversation than most cycles produce. Not just “how do we cut costs?” but “is our current team structure actually the right one?”

Why do so many properties invest heavily in crafting a compelling story for guests, then tell a completely different story to the people they are trying to recruit?