IT Manager – Italian Dolomites

Role
The IT Manager will be responsible for the efficient operation and maintenance on all computer systems, data and voice communication activities at the property. Working closely with the corporate team to implement corporate-initiated technology amongst other duties to ensure smooth operations and exceptional guest experiences.

Responsibilities

• Establish and maintain positive and professional relationships with all departments and corporate teams.
• Adhere to Corporate IT instructions and provide reports on a timely basis.
• Ensure that all critical systems are available 24 hours a day.
• Collaborate with external vendors, suppliers, and service providers to acquire IT equipment, software licenses, and support services. Additionally, oversee vendor relationships, contracts, and service level agreements (SLAs) to guarantee cost-effectiveness and prompt issue resolution.
• Must be able to assist hotel guests with technical requirements and issues.
• Create training programs and resources to educate colleagues on the utilization of IT systems and tools.
• Managing the day-to-day IT requests and ensuring they are resolved in a timely manner.

Requirements

• IT Degree or related major would be preferred.
• Proficient in providing technical assistance and support to end users, as well as managing and supporting networked computing environments for over 3 years.
• Strong analytical and problem-solving abilities, proficient in strategic planning and organizational skills, adept at multitasking and managing priorities.
• Previous hotel experience is a must.
• Fluency in both spoken and written Italian is essential, also English language skills are essential.
• Candidates should be eligible to work in the EU.